Jessica Lennard

Putting the Customer at the Heart of AI in Payments

Payment transactions provide one the largest, richest data sources on the planet. As the world’s leading payments provider, Visa is driving advances in data science and AI for the benefit of customers, the businesses that serve them, and society more broadly. As well as discussing some of the key use cases, this session will also look at what businesses need to do to empower consumers and engender public trust in these new technologies and use cases of data.

Jessica is a Senior Director of Data and AI Initiatives in Visa’s Global Strategy team. Her work covers data privacy, AI ethics and related policy, regulation and business development. Her previous roles at Visa include Director of External Affairs for Visa’s Data Science Lab, and Head of UK Regulation and Public Affairs. She has over ten years’ corporate affairs experience including lobbying, communications and reputation management. She has worked for political parties, businesses (start-up to FTSE 100), consultancies, trade bodies, think tanks and NGOs. Her particular expertise is highly regulated, technology-driven sectors including digital, data and AI, telecoms, energy and fintech. She was previously a capital markets solicitor at Linklaters, having completed an undergraduate degree in Law from Oxford University and a Masters degree in Political Theory from the LSE.

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