Sprinkling In the Human Touch
Conversational AI has exponentially improved in its ability to bake in excellent user experiences since its inception. As the industry continues to quickly rise, what's the line of what’s too human? What’s not human enough? How do we navigate the world of Conversational AI when it comes to staying true to our human spirit, while delivering excellent user experience at the same time? We’ll tap into how to think about it, practically apply it, and dive into a real-world case of how GoDaddy strikes this sizzling balance.
Sonia leads the chatbot vision for GoDaddy. Prior to this role, Sonia designed the conversation for the first HIPAA-complaint voice app at health-insurance giant, Anthem, and started her own company in the space to help preserve people's life stories, HereAfter AI, developing, testing, and training "the world's first digital humans" as The Washington Post noted and The Wall Street Journal won an Emmy for its minidocumentary about it. Sonia was formerly a TV personality and columnist for Barron’s and holds an M.A. from Columbia University and a B.A. from UCLA.