Oliver Maus

How to Successfully Scale Chatbot Development Across a Global Enterprise

The [email protected] program aims to empower all Bosch Rexroth countries to ramp up their own chatbots. The goal is to rapidly scale up the most impactful bots and roll out positive experiences globally. This mission comes with challenges such as decentral requirements, global qualification program, demand management, central development, central reporting and KPI management, and also the development of a concierge bot concept. The presentation will share insights and learnings from the parallel development of multiple chatbots, all based on Cognigy.AI as an enterprise solution.

Oliver has 35 years of experience in software development. Before joining Bosch Rexroth in 2007, he worked for various software modeling solution providers. Early on, he specialized in the development and consulting of generative software development approaches based on abstract software architecture models.

Most recently, he developed a highly configurable online chat system based on Genesys that can be adapted to the different requirements of the many Rexroth countries. Building on this, he is the responsible Program Manager for [email protected], a global program that enables all Rexroth countries to develop their own chatbots. In addition, he has experience with machine learning with a focus on natural language understanding.

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