Roundtable: A Patient-Centric Approach to AI Implementation
Discussion on how different AI-driven methodologies (from an aerial 30k foot view to targeted evaluations) can enhance conversational intelligence to improve the patient/customer experience.
Amy Brown is the founder and CEO of Authenticx – the conversational intelligence platform that analyzes and activates customers’ voices at scale to reveal transformational opportunities in healthcare.
Amy built her career as a rising executive in the healthcare industry, during which time she advocated for underserved populations, led and mobilized teams to expand healthcare coverage to thousands of Indiana residents, and learned the nuance of corporate operations.
In 2018, Amy decided to leverage her decades of industry experience to tackle healthcare through technology. She founded Authenticx with the mission to bring the authentic voice of the customer into the boardroom and increase positive healthcare outcomes.