Ken Dodelin

The Power of Personalized Proactivity in AI Assistants

Hear from Ken Dodelin, Vice President of Conversational AI, about the increasing role proactivity has in truly intelligent AI assistants. In this presentation, Ken will share insights and lessons learned through his team's multi-year product development journey with Eno, Capital One's AI assistant. Today, Eno does more than 15 things proactively for customers, allowing them to spend less time banking and more time living. Topics covered will include:

• the human-assistant proactive tasks that AI Assistants can be great at • finding the balance between helpfully proactive and intrusively annoying • the importance of character and defining the role of a proactive AI Assistant for consumers

Ken Dodelin is Vice President of Conversational AI Products at Capital One, where he leads teams building intelligent assistants. Previously, Ken served as VP of Product Development at Cricket Media and Director of Mobile Products at The Washington Post. Ken also founded and led Mobile Surroundings, which produced the "It Happened Here" mobile app that reached #1 in the iTunes Travel category. Ken is an Adjunct Faculty member of Georgetown University’s McDonough School of Business, where he teaches MBA courses in mobile and AI product development. Ken holds a JD and MBA from the University of North Carolina – Chapel Hill and a BS in Psychology from the College of William & Mary.

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